Service Coordination and e-Referral 

Effective coordination among primary care services is increasingly important to service users and government alike. This group works at creating effective systemic links between primary care providers in Primary Care Parterships, based on common practices, to assist people to gain access to those services.

In summary, this group works towards:

- A system that better coordinates services in the catchment
- A consistent approach to collection and sharing of consumer information
- A process that informs further assessment
- Streamlined referral  across the platforms.

Victorian Service Coordination Practice Manual which provides an overview and tools to achieve outcomes in each organisation and in systems of care. 

 ConnectingCare - is our chosen e-refferral provider for the Hume Region. We are in the early implimentation phase.check your agencies details   Ask in your organisation what's happening and register yourself online for a username and password.

Resources  

Victorian Service Coordination Practice Manual and associated resources are now available from the DHS website.   

Regular Meeting Information:

For confirmation of meetings and to be included in the circulation list for this group please contact: 

Daniel Whiting phone:   0260 491912   mobile:  0407 065 971  or  dwhiting@bordergp.org.au

Other Tools and reports informing our work:

Lead Agency/Key worker  

The Upper and Central Hume PCPs undertook work to identify practice and establish agreement about the roles and responsibilites of organisations taking a lead or key worker role in the care of complex clients.  Two reports were produced to inform this work.

• Home and Community Care (HACC) Care Coordination Care Planning and Case Management report 2005 which provides overview of care of complex clients and defines terms.
• HACC Lead Agency Hume Region Report 2005  which outlines the agreed responsibilities for an organisation or worker acting in a  lead or key role for a complex client